What is The Chiasm?
The Chiasm is a medical referral program with an extensive physician directory that helps to make your medical practice more efficient and manageable. Our service will help you meet the needs of your patients by referring them to the best possible physician for them based on location, insurance coverage, etc.
How do we join The Chiasm?
It’s as easy as 1, 2, 3! You will begin by creating a User Profile where the name, email address and password associated with the account will be entered. Then, you will tell us about your practice by answering some basic questions. There are 3 plans to choose from – Free, Standard, or Enhanced. To learn more about these plans, click here.
Can I add another user to my account?
Yes, you may grant designated staff members access to your account. Furthermore, you can select which areas they may access.
Can I promote my practice on your site?
Yes! With the enhanced plan, there is an option to advertise your practice throughout the front end and back end areas of the site in the form of text ads, banners, and directory listings (i.e. featured specialist), for example.
What payment methods do you take?
For your convenience, we can process payments using PayPal, Visa and Master Card.
How will my staff keep track of which patient has been referred to which doctor?
There is a built-in Referral Tracking System that will be visible to you and your designated staff members in the form of a table. Additionally, your patient’s status will be changed automatically to show "Referred". Then, the receiving practice will update the patient’s status and you, as the referring practice will receive an email notification whenever a status change occurs so you can easily follow-up with your patients.
If I’m referring a patient to a doctor within The Chiasm’s network, how will the patient find out about their appointment?
The referring doctor’s office will print out a paper to give to the patient containing the referred physician’s office address, contact information, appointment day and time, as well as a map with directions.
What if we’re away from the office and need to check on a patient’s referral status?
No problem! The Chiasm is a fully responsive site so all features and functionality will be available on desktop, tablet and mobile devices.
I forgot my password, how do I reset it?
Click here to reset your password.
How do you safeguard data?
We guarantee that all information about your practice as well as the personal and medical information about your patients is safeguarded through the use of a secure site that encrypts all data.
How do you get added to directory?
In order to be added to The Chiasm’s directory, you must be a member with either a Standard or Enhanced plan. The free plan does not include this feature.
How do I send a referral?
Sending a referral can be done in several ways, as described below:
How many referrals can I send?
There is no limit to the number of patients you can refer through The Chiasm.
How do I choose which office to send a referral to?
In order to choose the office you would like to refer your patient to, you would click on the Directory button at the top of the page and then scroll through the options. You may choose to narrow down the search by insurance, specialty, or location. If you know the doctor’s name or the name of their practice, you can also narrow down your search using that information.
How do I receive a referral?
Only Chiasm members with a Standard or Enhanced plan can receive referrals.
How many referrals can I receive?
Once you a registered user of The Chiasm, you can receive an unlimited number of referrals.
What does the basic account offer?
The basic account is FREE and includes the ability to send referrals to physicians who are registered in our directory. It provides access to user-friendly practice profiles and our Referral Tracking System. There is no contract and no annual fee associated with this account. For more information, visit the pricing and plans page.
How much is the basic account?
Great news! The basic account is FREE and has no contract associated with it. For more information, visit the pricing and plans page.
Can I convert my free account to a paid account and receive referrals?
Yes! You can choose to upgrade from your free account to one of the paid accounts at any time by clicking here.
Can I have a premium listing in the directory?
You may choose from one of our premium listing options, the Standard or the Enhanced Plan. For more information, visit the pricing and plans page.
Why do I need to put my credit card if it's free or I have a free promo code?
The reason the credit card is needed because within the system there is the option to upgrade your account by adding doctors or changing from a standard account to an enhanced account.