Data Shows That a Better System is Needed For Managing Physician Referrals


According to a report in the Annals of Family Medicine, 45 percent of physicians receive new patients through doctor referrals yearly.

63% of referring physicians are dissatisfied with the current referral process due to a lack of timeliness of information and inadequate referral letter content. Substantial problems are present in the referral process. Physician-to-physician communication is important for any outpatient referral. Improvements in the referral management system could improve both physician satisfaction and the quality of patient care. Better communication is needed in order to determine the best ways to improve it. Beneficial changes include automating referral communication and letter generation through computerized referral applications.



One out of every three patients are sent to a specialist each year.

In the United States, more than a third of patients are referred to a specialist each year. Indeed, specialist consultations constitute more than half of all outpatient visits. There are breakdowns and inefficiencies in all components of the specialty-referral process. Despite many promising mechanisms to improve the referral process, rigorous evaluations of these improvements are needed. These frustrations, along with a desire to lower costs, has led to the implementation of numerous strategies to improve the entire process, such as using gatekeepers and/or referral guidelines.



25 to 50% of referring physicians do not know whether or not their patients see the specialist.

Keeping track of your referral is an important task for the referring physician in order to make sure that the referral is completed. Studies have found that 25 to 50% of referring physicians have no proper feedback on whether or not their patients saw the specialist to which they were referred.



70% of specialists rate the patient referral information they receive from other providers as fair or poor.

Physicians vary in their threshold for referring a patient. Many referrals do not include a transfer of information to/from the specialist. It also often contains insufficient data for medical decision making. Physicians often do not know whether a patient went to the specialist, or what the specialist recommended.



Approximately one-quarter of U.S. patients reported that the results and records from one provider did not reach another provider in time for their appointment.

The poor communication between physicians can lead to improper care. The fact that one in four patients have to reiterate their medical care to multiple providers is detrimental to quality, affordable health care. It is called “duplicate care” and often a consequence of a poor referral management system.



Learn How The Chiasm Can Help

The Chiasm is a revolutionary new physician referral management system that allows physicians to refer patients, connect with other physicians, and keep track of referral and patient information. You can even opt to list your practice in our directory and get featured in our newsletter. 

Learn more about how The Chiasm can help you improve efficiency and grow your business, all while delivering better quality of care. We offer three convenient pricing plans — just choose the one that best suits your needs and then sign up to get started. Not convinced? You can also get to know our platform better by signing up for a free demo

Basics of Referral Management

Physicians encounter many challenges when it comes to managing their practice, some of which include finding and retaining patients, keeping track of patient information, and of course, providing a high level of patient care. Fortunately, many of these can be addressed with the help of a physician referral service that not only helps you stay organized and keep track of the referrals you make but also helps to bring more traffic into your office. In today’s blog from The Chiasm, we want to discuss some of the basics of referral management and how the right software can benefit you. Keep reading to learn more. 

What Is Referral Management?

In the healthcare industry, a referral is when a patient is directed to a medical specialist. For instance, if you visit your primary care physician and he believes it would be in your best interest to see a cardiologist, then he is going to refer you to one. Unfortunately, much of the time, the responsibility of finding a specialist lands on the patient — and many times, they don’t follow through with finding one.  

With a referral management system, however, you can help your patients get the care they need by referring them to a doctor within your network and then actually making the appointment for them. Likewise, when you get patients referred to you from other physicians, you want to keep track of who referred them and have one convenient location to go to access their patient records. 

An effective referral management system can do many things. It not only helps to provide better quality of care, but it increases patient visits, improves staff efficiency, and provides doctors with an organized system for tracking patient data.

Physician Referral Service: Patient Benefits

Although a physician referral service can be seen as a type of marketing and CRM for your practice, it also offers many benefits for the patient. First and foremost, it makes the process of finding a specialist much easier. That’s because instead of having the patient do their own research to find qualified doctors within their network, the referring physician can access a list right from the network and make the appointment within a matter of minutes. 

Simplifying the referral process not only saves time but it increases the likelihood that the patient will get the care they need in a timely manner. Plus, patients will have greater trust in their medical providers if they know they are communicating with each other and on the same page about the care that is needed.  

Benefits For the Referring Physician

For physicians who are using a system to set up and track referrals for their patients, a web-based network helps to keep everything organized and makes it easier and more efficient for your staff. Plus, you can make sure your patients are receiving high-quality care from providers you can trust. It’s estimated that half of all patient referrals never result in a visit if the responsibility falls on the patient to set it up. There are many reasons for this — perhaps the patient forgets, is too busy, or doesn’t think they really need to see a specialist. When this happens, the referring physician’s patient is at risk of developing more serious health problems. 

A physician referral service will not only streamline processes, but it helps make sure patients get the care they need from the most qualified doctors.  

Benefits For the Referred Physician

There are several benefits for the physician who has their practice listed in a referral network. First, and most obvious, is the fact that they’ll get more patient traffic coming through their doors. Many times doctors may not know where their new patients are coming from — they can come from a referring friend or family member, and that’s perfectly fine. However, when you receive more new patients from your referral network, you also get their history and patient documents from the referring physician so you can provide care efficiently and effectively.  

Learn More About Referral Management at The Chiasm 

The Chiasm is a physician referral program that helps bring more patients to your practice while helping you provide the highest level of care. We have three different plans to choose from including our free base plan. If you want to see what The Chiasm is all about we encourage you to sign up and try it for yourself. 

All it takes is just three easy steps — create a user profile, answer a few simple questions, and choose your plan. It’s as simple as that and you can change your plan at any time. 

Do you have questions about our referral management or about The Chiasm? Contact a member of our team and we’ll be happy to answer your questions and schedule a free demo.

5 Benefits of Choosing The Chiasm For Your Practice

Whether you’re a primary care doctor, ophthalmologist, specialist, or another type of physician, managing referrals is an important part of growing your business and ensuring better patient care. Traditional methods of communicating referrals through faxing the information is antiquated. And, doing it over the phone takes precious time away from your busy staff. Fortunately, there’s a better way to connect physicians and patients as a way to increase your inbound referrals and simplify tracking and communication from start to finish — it’s called The Chiasm. Keep reading to learn how our revolutionary digital doctor referral network can help you. 

If you have a medical practice, then you know that referrals are a key part of growing your business. People are more likely to trust recommendations from people they know, which is why doctors tend to get most of their referrals from current patients who refer their friends and family. Patients are also more likely to make an appointment with someone their current doctor has recommended. When it comes down to it, you, your patients, and other doctors all rely on a network of trust and communication to help identify and relay information related to referrals. Unfortunately, without a system to manage it all, you are likely missing out because other doctors may not be aware of your practice, and an estimated 1 in 3 patients do not follow up with the specialist to whom they were referred to. Here’s how The Chiasm can help.

Track Referrals 

At its core, The Chiasm is a digital doctor-referral network that allows you to make connections with other trusted colleagues. Those connections — whether you receive referrals from another doctor or a patient, or you are the one referring your patients to another physician or specialist — can be tracked in our secure, HIPAA-compliant web portal. 

Once in The Chiasm system, you can easily check on patient status, see which patients have been referred to you, and provide your patients with the best physician recommendations for them based on predetermined factors such as location or insurance coverage. Overall, by using The Chiasm instead of relying on time-consuming methods such as phone calls and faxes, we can help make your medical practice more efficient.

Get More Referrals 

One of the biggest reasons for joining The Chiasm is to grow your business. Doctors receive most of their business through referrals, so it would only make sense that you would want to find ways to improve the number of referrals you receive. When you sign up for our standard or advanced plan, you’ll be able to instantly receive unlimited referrals from other physicians. Not only that, but you’ll be promoted through our social media network.

Manage patients and watch your business grow with instant access to activity reports so you can see how many referrals are coming into your practice from The Chiasm. We’ll not only help you get more exposure and patient traffic, but we’ll also give you the tools necessary to help manage it all. 

Improve Efficiency

The purpose of The Chiasm is to provide an easy, user-friendly platform to connect doctors and patients. It allows you to make sure your patients end up in the hands of a trusted professional while also increasing traffic to your practice as a result of the referrals that you receive. The benefits go both ways, but there’s another reason why you need The Chiasm: to help manage it all.    

More referrals are good, but they can create additional work for your staff in the form of phone calls and faxing of documents. Fortunately, with The Chiasm, scheduling is done through our site and all patient documents are kept in one place. This saves time and ensures that everyone has the necessary information to provide the best possible care.  

Better Communication 

Another key factor in maintaining a successful medical practice is through nurturing patient relationships. With The Chiasm doctor referral network, you can help your patients find the right specialists and provide better, more frequent communication. Oftentimes, if a patient is left to seek out their own specialist, they may not get the care they need in a timely manner. If you use our system, however, you can seek out the right doctor for their needs and make the appointment for them. 

Three Different Options

At The Chiasm, we offer three different pricing plans — allowing you to choose the best one for your needs and budget. Our base plan is free and allows you to send unlimited referrals to physicians registered in our directory. With our standard plan, you pay one monthly membership fee to not only send referrals to other physicians, but to also get unlimited referrals sent to you! Our enhanced plan is our top-tier plan and it’s only accessible to a limited number of accounts. You’ll get everything that comes with the other plans plus additional features such as the ability to add videos to your profile, exclusive networking event opportunities, and preferred listing of your business in our directory.

Read more about the different Chiasm membership options by visiting our pricing and plans page.

Join The Chiasm Today

Are you interested in learning more about The Chiasm digital doctor referral network? Contact a member of our team to schedule a free demo, or simply sign up for our base plan for free. You can upgrade at any time. Contact The Chiasm today!


  Welcome to this Referral Course!

This course will allow you to evaluate the referral process in your practice and develop a protocol to help your practice grow. Learn which referral types there are, the impact of referrals on your practice, receiving, and sending referrals. 

In order to obtain 1CE: 1. Watch video (Click Here)  2. Submit questions Below